What guests say
2,184 verified reviews across Google, TripAdvisor and post-trip email. We publish the two-star ones too, because a page of five-star reviews reads like a page nobody wrote.
Travel Thailand Tour has 2,184 verified reviews across Google, TripAdvisor and post-trip email, averaging 4.8 out of 5. Reviews are published unedited, including the ones that are not five stars, and each is tied to a booking reference.
- Reviews2,184 verified
- Average4.8 / 5
- SourcesGoogle, TripAdvisor, email
- EditingNone
Recent reviews
“We had booked a package online before and spent two days in shops we never asked for. This time the guide asked what we wanted on day one and rebuilt the next three days around it.”
Hannah K. · Germany
“Our flight was cancelled and we landed fourteen hours late. Someone was still standing at arrivals with our name, and the first day was moved without us asking.”
Daniel M. · Australia
“Travelling with an eight and an eleven year old, the shorter drives mattered more than any temple. They got that immediately and cut two stops we had asked for.”
Sarah & Paul T. · UK
The three-star ones, and what we did
“The hotel in Chiang Mai was not what the photos showed.” Fair. We removed that hotel from our list in 2025 and moved every booking to a property we had inspected twice.
“Too much driving on the Chiang Rai day.” Also fair, and now stated plainly on the day-trip page: thirteen hours, six of them in the car. Guests who want it shorter are steered to the overnight version.
“Our guide was knowledgeable but quiet.” We cannot fix personality, but we can match it. Tell us in the enquiry if you want a talkative guide and we will assign accordingly.
How the reviews are collected
By email three days after return, plus Google and TripAdvisor where guests choose to post. We do not filter, we do not offer incentives, and we do not delete anything except abuse.
Can I speak to a past guest?
Occasionally yes, with their permission. Ask and we will pass on your email rather than theirs.
Where else are you reviewed?
Google (1,240), TripAdvisor (806), Facebook (138). The averages are within 0.1 of each other.
Do you delete bad reviews?
Only abuse or spam. The three-star ones above are still on Google.
Where the numbers come from
2,184 reviews collected since 2016 across three sources: Google Business Profile, TripAdvisor, and a post-trip email sent seven days after you get home. The email is the useful one because it comes from everyone, not just the people who had a strong opinion, and it is where most of the three-star reviews originate.
We publish all of them, including the ones that are not flattering. They are not edited, and each is tied to a booking reference we can check. The average is 4.8, the distribution is heavily 5-star, and the 3-star reviews are mostly about the same two things: heat in April and a hotel that was not what someone pictured.
What we do with a bad review
Three things. We call the guest, we work out whether it was a guide problem, a planning problem or a hotel problem, and we change something. The hotel complaint that recurs most often is a "sea view" room that faces the pool — we no longer sell that category as a sea view, which cost us a room grade on four itineraries.
If you had a bad day with us, tell us before you leave rather than after. A guide can fix a bad afternoon; a review three weeks later can only be answered.
What we do not do
We do not buy reviews, offer discounts for five stars, or ask guides to mention it. If a guide is caught soliciting a review, that is a disciplinary matter, because the whole point of the number is that it is not paid for.
Tell us the trip you have in mind.
Dates, people and the one thing that must happen — we come back with a route and a real cost.
Written and checked by the Travel Thailand Tour team, Bangkok · Last updated · Prices are per person and were correct at the time of writing.