Talk to us
A reservations team in Bangkok who answer in English, and a duty manager on WhatsApp for guests already in the country. No phone tree, no ticket queue.
You can reach Travel Thailand Tour by phone on +66 2 123 4567, by email, or at 128 Silom Road, Bang Rak, Bangkok 10500. Enquiries are answered within one working day, and there is a duty manager on WhatsApp for anyone already on the road.
- Phone+66 2 123 4567
- Office128 Silom Road, Bangkok
- Reply timeWithin one working day
- On-trip support24/7 duty manager
The fastest way to reach us
WhatsApp +66 81 234 5678 — answered 08:00–21:00 ICT, and around the clock for guests currently travelling.
Email [email protected] — replies within four working hours, usually faster.
Phone +66 2 123 4567 — Monday to Saturday, 08:00–20:00 ICT.
Office
128 Silom Road, Bang Rak, Bangkok 10500, Thailand. Five minutes from Saphan Taksin BTS and the river pier. Visitors are welcome — message ahead so someone is there rather than out guiding.
If you are already in Thailand
Use the WhatsApp number and say which trip you are on. The duty manager can reach every guide and driver directly, which is faster than email for anything happening today.
For trade and press
We work with a small number of agencies in Europe and Australia on a B2B basis, and we are happy to talk to journalists writing about Thailand. Use the same email with TRADE or PRESS in the subject.
Do you have a live chat?
WhatsApp is the live channel. It is answered by a person in the Bangkok office, not a bot.
Can I visit the office before booking?
Yes. Message ahead and we will have someone there.
What time zone are you in?
ICT, UTC+7. There is no daylight saving.
What to put in the first message
Four things get you a useful reply instead of a brochure: your dates (even roughly), how many of you and their ages, what you want out of the trip, and anything that must not happen. "Two weeks in February, two adults, one of us cannot do long drives" is enough for a real proposal. A message that says "please send prices" gets a price list, which is less useful to both of us.
Response times
Email and the website form: within one working day, usually the same afternoon Bangkok time (GMT+7). Phone: answered 08:30–18:30 Monday to Friday, and on Saturday mornings. WhatsApp: monitored 08:00–21:00, and outside those hours by whoever is on duty if you are already on a trip.
If you are travelling within 48 hours, call rather than email — the reservations inbox is not staffed overnight and a phone call will reach the duty manager.
If something goes wrong on the road
Your guide has a direct line to the duty manager and is expected to use it, not to improvise. If you cannot reach your guide, the office number works 24 hours for guests on active trips, and there is a WhatsApp number in your arrival document. We would much rather hear about a problem at 21:00 on the day than read about it in a review.
Tell us the trip you have in mind.
Dates, people and the one thing that must happen — we come back with a route and a real cost.
Written and checked by the Travel Thailand Tour team, Bangkok · Last updated · Prices are per person and were correct at the time of writing.